Who we are
NOVEMIQ provides AI products, solutions and skilled teams. This policy explains how NOVEMIQ ("we", "us" or "our") handles personal information collected through novemiq.com, our inquiry forms and direct communications with us.
Information we collect
We collect information you choose to provide and limited technical information produced when you use the website.
- Contact and professional details, such as your name, work email, organisation and role.
- Information included in an inquiry, assessment or message, including the business context you choose to share.
- Communication records when you email us or respond to us.
- Basic website and device information, such as pages viewed, approximate location, browser, device type, referral source and diagnostic logs.
How we use information
- Respond to inquiries and provide requested information.
- Prepare, manage and improve potential or active business engagements.
- Operate, secure, troubleshoot and improve the website and our services.
- Understand website performance and aggregate usage through our hosting provider's analytics.
- Comply with legal obligations and protect our rights, users and systems.
Our legal bases
Where data protection law requires a legal basis, we rely on consent, steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations, or our legitimate interests in operating, securing and improving our business. We balance those interests against your rights and expectations.
Cookies and analytics
The website may use strictly necessary technologies required for security and functionality. We currently use hosting-level analytics to understand aggregate traffic and performance. We do not use Google Analytics on this website. If we introduce non-essential cookies or third-party analytics, we will update this policy and request consent where required.
When we share information
We do not sell personal information. We may share it only with service providers supporting hosting, email, security and business operations; professional advisers; a successor in a corporate transaction; or authorities where disclosure is legally required. Providers may use information only to deliver the services we request and must protect it appropriately.
International transfers
Our service providers and clients may operate in more than one country. When personal information is transferred across borders, we use safeguards required by applicable law, such as contractual protections, and take reasonable steps to ensure an appropriate level of protection.
How long we retain information
We keep personal information only for as long as needed for the purpose collected, to maintain appropriate business records, resolve disputes and meet legal obligations. General inquiry records are normally retained for up to 24 months after the last meaningful interaction unless an engagement begins, you ask us to delete them, or law requires a different period.
Security
We use reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, restrict or object to our use of your personal information; request portability; withdraw consent; or complain to your local data protection authority. To exercise a right, email hello@novemiq.com. We may need to verify your identity before completing a request.
- You may opt out of marketing communications at any time.
- Withdrawing consent does not affect processing already carried out lawfully.
- Some information may be retained where required by law or necessary to establish, exercise or defend legal claims.
Children and external links
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. Links to third-party websites are governed by those parties' own privacy practices.
Changes and contact
We may update this policy when our practices or legal requirements change. The current version and its effective date will always appear on this page.
Questions, requests or complaints can be sent to hello@novemiq.com.